The customer almost ran away after hearing the quotation,

At the beginning of this year, Chelsea, Senior Sales Executive at Sunny Worldwide Logistics, received an inquiry from British client William for shipping 1x40HQ container of household wicker chairs and marble tables from Shenzhen, China to Felixstowe, UK.

Chelsea meticulously explained the shipping methods and transit time from Shenzhen, China to Felixstowe, UK to her British client William. She provided a detailed breakdown of all associated costs, ensuring William fully understood the fee structure and calculation methodology for this China-UK shipment. However, the client expressed concerns about the pricing and subsequently stopped responding. Chelsea felt disheartened, fearing she might have lost this valuable client.

To her surprise, one week later, William contacted Chelsea directly and instructed her to proceed with cargo arrangements without further discussion. Delighted by this turnaround, Chelsea later learned during their follow-up conversation that William had initially been lured by Company A's seemingly lower quotes. After extensive communication with Company A, William discovered their pricing was unreliable with numerous hidden charges. William shared excerpts of his conversation with Company A with Chelsea:

"These fees are imposed by government or other authorities, which we cannot avoid or reduce. We must pay them as required to ensure your cargo clears customs and inspections smoothly."

"These charges are levied by our partners and are beyond our control. We can only pay them as per contract terms to guarantee successful delivery."

Faced with Company A's ambiguous and non-transparent pricing for this Shenzhen-Felixstowe shipment, William wisely decided to terminate cooperation with them.

William had previously heard warnings from business associates about certain logistics companies offering deceptively low initial quotes only to demand substantial price hikes after commencing shipments. Determined to avoid such pitfalls, William returned to Sunny Worldwide Logistics, trusting us to handle this critical China-UK shipment with our proven transparent pricing model.

Sunny Worldwide Logistics' senior sales representative Chelsea demonstrated exceptional understanding of her client's concerns during the re-collaboration process. She meticulously explained all cost components involved in shipping from Shenzhen, China to Felixstowe, UK, providing the client with full transparency. Through an online video tour, Chelsea showcased Sunny Worldwide Logistics' owned 1,800 sqm Grade-A office space and Yantian Port warehouse facilities in Shenzhen.

For this shipment of leisure furniture from Shenzhen to Felixstowe, Sunny Worldwide Logistics strictly adhered to contractual agreements, ensuring both safety and on-time delivery. The company provided real-time tracking updates throughout the journey, keeping the British client William fully informed at every stage. This professional and thoughtful service earned Sunny Worldwide Logistics William's complete trust and satisfaction.

With over 20 years of experience in Shenzhen's international logistics sector, Sunny Worldwide Logistics maintains its market position through transparent pricing with no hidden fees - a key factor in achieving a remarkable 90% customer retention rate. This trust from both longstanding and new clients has propelled the company into the industry's top 100 within three years, ranking among Shenzhen's top three logistics providers.